Frequently Asked Questions

Find answers to common questions regarding COVID-19 and OSU's response. Questions and answers are updated frequently, so check back often for more information.

For faculty seeking to use a physical space on the Corvallis campus to deliver instruction, please reach out to your Department Scheduler.

For assistance in securing a physical space at OSU-Cascades, please contact Konnie Handschuch, schedule specialist.

Last updated: September 11, 2020

OSU faculty and graduate teaching assistants are being asked to review how to deliver all courses remotely using Canvas, our learning management system, as well as Zoom, OSU’s web-conference tool. These tools are already available to all students and can be accessed from the Keep Learning web page.

If you need help to access these tools, please contact the Service Desk at 541-737-8787 or visit the support website.

Last updated: March 18, 2020

OSU’s interpretation of FERPA sees students in combined sections of the same course and the same learning modality (e.g. on-campus/remote; Ecampus) as being enrolled in the same course. If possible, we advise you to edit out student information.

Last updated: April 17, 2020

Yes, you may. If student interaction occurs during the recording, you must ensure that the recording can only be accessed by those students enrolled in the class.

Last updated: April 17, 2020

If you require assistance with remote or hybrid teaching technology, work with your local IT support team or contact the Service Desk (541-737-8787)

Last updated: July 6, 2020

Zoom Participant Controls shows students how to mute and unmute their audio, rename themselves and raise their hands in a Zoom session.

Last updated: June 30, 2020

Generally speaking, yes. There are a number of points to consider before you use or distribute such a recording, including FERPA compliance and protecting confidential students. See this page for details.

If you have students participating in the lecture (e.g. via Zoom), their names cannot be displayed to other classes without students’ express written consent (or for spring 2020 only, electronically obtained via authentication). Alternatively, you may edit your recording to remove student information.

Last updated: April 17, 2020

You may contact Allyson Dean in the Office of the Registrar with FERPA questions.

Last updated: April 17, 2020

Research involving capturing audio/visual information requires review from the Human Research Protection Program.  Please consult with Allyson Dean in the Office of the Registrar to determine what FERPA requirements might apply to your research.

Last updated: April 17, 2020

Kaltura allows instructors to capture lectures and edit videos before posting. Please consult Academic Technology for assistance with Kaltura.

Last updated: April 17, 2020

You should confirm that the student has a Consent to Release Information form on file. If the student does not, please ask them to submit this form for future appointments. As a temporary solution, please ask the student to send, from their OSU email address only, an email stating, "I consent to allow [name of person] to join me for my advising appointment on [date] because [purpose for the person joining]." These are required elements under FERPA. This is a one-time, temporary solution and does not authorize future release; the student should submit the Consent to Release Information form.

Last updated: March 19, 2020

We ask that you use the tools licensed for University use as much as possible. Zoom requires users to sign-in through authentication, which meets FERPA standards. If there are no reasonable ways for your advisee to use Zoom and you must do a phone appointment, please confirm the student's identity by asking 3 non-directory information questions you can ask based on the information available to you in MyDegrees. Examples:  What is a class you are registered for this term? What grade did you receive in XXX last term? What is your GPA? What is a course you transferred from XXXX College?

Due to social distancing recommendations, you may meet with an advisee who is in the presence of others. The student must use discretion regarding their privacy and meeting remotely. 

Last updated: March 19, 2020

Class sections taught remotely should meet via Zoom at the scheduled time, and the expectation is that students will be attending class in this fashion. In Zoom, sessions can be recorded. Zoom produces a file that can be linked to Canvas. (Note that this file is very large, and should not be emailed.) In this way, anyone who missed class or wishes to review can watch the video later. Faculty are encouraged to provide other content on Canvas that helps students, but Zoom meetings at the scheduled time should anchor remote teaching. If the same course is taught via Ecampus and have already prerecorded lectures, these are fine to use as long as you attend via Zoom during class time for questions and supplemental instruction.

Last updated: March 15, 2020

If you are having problems with your internet connection, there are a few things to keep in mind. Ensure that VPN is not active during your session; this can have a serious impact on performance. You may wish to limit other devices, applications and users accessing your internet connection simultaneously; streaming lectures and online meetings require about 2.0Mb/sec to operate well. You may wish to test your internet speed and ensure that the issues are not related to your personal internet connection. If you are unable to resolve your home connection issues, you may wish to explore other connection options. As a final idea, many computer labs and our campus wifi are still open and available on campus and can be thoughtfully used in a way that honors social distancing.

Last updated: March 23, 2020

For orders being placed by Purchase Order, use the Special Address function in BennyBuy, this will allow you to create a free-form ship-to address.  Please include in an internal note the reason for shipping to your home. To add an internal note, please consult the adding attachment tip-sheet  If a ship-to location must be changed on an existing PO, that PO will need to be cancelled and recreated using the alternate ship-to address.  Prior to cancelling, please contact the supplier to ensure the order has not shipped. 

If ordering smaller, miscellaneous purchases by P-Card, the ship-to address may simply be provided at the time of order.  This is also the case when using other methods of ordering, however BennyBuy and using the P-Card are the preferred methods of purchasing items.

Delivery of hazardous materials to a residence is not allowed.

In all cases, University purchases establish OSU's ownership of the goods purchased.  Those goods must be consumed for University purposes and/or returned to the University for further use.


Last updated: March 31, 2020