Frequently Asked Questions

Find answers to common questions regarding COVID-19 and OSU's response. Questions and answers are updated frequently, so check back often for more information. These FAQs represent key topics and are answered from a university perspective. Check unit websites for more specific information.

We ask that you use the tools licensed for University use as much as possible. Zoom requires users to sign-in through authentication, which meets FERPA standards. If there are no reasonable ways for your advisee to use Zoom and you must do a phone appointment, please confirm the student's identity by asking 3 non-directory information questions you can ask based on the information available to you in MyDegrees. Examples:  What is a class you are registered for this term? What grade did you receive in XXX last term? What is your GPA? What is a course you transferred from XXXX College?

You may meet with an advisee who is in the presence of others. The student must use discretion regarding their privacy and meeting remotely. 

Last updated: June 30, 2020

OSU faculty and graduate teaching assistants are being asked to review how to deliver all courses remotely using Canvas, our learning management system, as well as Zoom, OSU’s web-conference tool. These tools are already available to all students and can be accessed from the COVID-19 Safety & Success for Students web page.

 

If you need help to access these tools, please contact the Service Desk at 541-737-8787 or visit the support website.

Last updated: February 26, 2021

If you require assistance with remote or hybrid teaching technology, work with your local IT support team or contact the Service Desk (541-737-8787). The Faculty Media Center provides workshops, step-by-step guides, and individual consultation to assist faculty with remote and hybrid teaching technologies. The Center for Teaching and Learning also supports faculty with remote and hybrid teaching course design, assessment, and more.

Last updated: February 26, 2021

Check out the Teaching and Learning with Zoom page or OSU’s Zoom help videos. The Faculty Media Center provides workshops, step-by-step guides, and individual consultation to assist faculty with remote and hybrid teaching technologies. The Center for Teaching and Learning also supports faculty with remote and hybrid teaching course design, assessment, and more.

Zoom Participant Controls shows students how to mute and unmute their audio, rename themselves and raise their hands in a Zoom session.

Last updated: February 26, 2021

Kaltura allows instructors to capture lectures and edit videos before posting. Please consult Academic Technology for assistance with Kaltura.

Last updated: February 26, 2021

Class sections taught remotely should meet via Zoom at the scheduled time, and the expectation is that students will be attending class in this fashion. In Zoom, sessions can be recorded. Zoom produces a file that can be linked to Canvas. (Note that this file is very large, and should not be emailed.) In this way, anyone who missed class or wishes to review can watch the video later. Faculty are encouraged to provide other content on Canvas that helps students, but Zoom meetings at the scheduled time should anchor remote teaching. If the same course is taught via Ecampus and have already prerecorded lectures, these are fine to use as long as you attend via Zoom during class time for questions and supplemental instruction. In recent surveys, OSU students indicated that recordings of lectures were helpful to them, such as to review a confusing concept or if a technical issue caused them to miss a few minutes of the live class.

 

Last updated: February 26, 2021

Start by troubleshooting your home internet using these tips from the OSU IT Service Desk. If you primarily experience issues while on Zoom, try these tips for using Zoom on low bandwidth networks.

Depending on your location, additional internet options may be available including: indoor and outdoor OSU campus Wi-Fi locations, OSU Extension offices around Oregon or the U.S. eduroam network.

Last updated: February 26, 2021

It depends on if the lecture will display any student information. If you wish to record a lecture where student names are visible, it must be for sections of the same course, which OSU interprets as sections of the same course and the same learning modality (e.g. on-campus/remote; Ecampus). If possible, we advise you to edit out student information any time you record a lecture that contains student information.

Last updated: February 26, 2021

Yes, you may. If student interaction occurs during the recording, you must ensure that the recording can only be accessed by those students enrolled in the class.

Last updated: February 26, 2021