This isn't business as usual. We are adapting to address the new challenges you are facing today. We have a broad range of resources to help you keep learning and stay connected. We're in this together.
The S/U policy and deadlines have temporarily changed to better support students this term. Check out FAQs from the Office of the Registrar.
New resources available on how to create and hold study groups remotely: Tips, Strategies, and How-to Videos
The U.S. Department of Veterans Affairs will continue GI Bill payments uninterrupted in the event of national emergencies, such as COVID-19. This includes allowing students to continue to receive the same monthly housing allowance or subsistence payments for on-campus courses that have been converted to remote teaching.
If you, a dependent or a close family member are ill, the university recommendation is to self-isolate and call your health care provider, Student Health Services or an emergency medical care provider. Please email your instructor as soon as you anticipate that illness will prevent you from attending to a requirement or meeting a deadline. The Office of the Dean of Students can also assist you if you are navigating a range of extenuating life circumstances, including but not limited to prolonged illness, hospitalization, financial concerns, etc. They can be reached via Zoom chat or audio Monday through Friday from 9 a.m. to 5 p.m. at beav.es/4qQ or by email at email@example.com.
If you’ve been asked to complete and submit work or paperwork that would generally be printed and completed by hand, consider taking a picture of the document and submitting that. If this is not possible in your situation, consult with the instructor or the person requesting the document and ask for ideas or alternatives. If you need help creating or editing a digital document or have run out of ideas, the Service Desk can help you.
Notify your instructor or graduate teaching assistant and let them know what you witnessed; they may not be aware of the problem. If you have a graduate teaching assistant or technical assistant in your section, you may be able to notify someone during the class. If not, send an email or Canvas message to your instructor or graduate teaching assistant after class. Disruptive and inappropriate behavior can interfere with students’ well-being and their ability to learn. If you let your instructor know about the situation, they can respond and support you and other students in the class.
If you have been subjected to behavior (aimed at you or others) and would like personal support, contact the Office of the Dean of Students or the ASOSU Office of Advocacy to learn more about resources available to support you.
Look through your Canvas site for any resources or alternatives the instructor has made available. If you are unable to find any, communicate with your instructor and explain the situation. The instructor may be able to provide alternative options for completing the activity if they know the challenge you’re experiencing. If you are unable to resolve the situation with your instructor and would like additional support navigating next steps, contact the Office of Student Advocacy. If you do not have access to a computer or other equipment that you need to complete the activity, connect with the HSRC to fill out the single support form. If you do not have access to software or need technical support, contact the Service Desk.
If you are having problems with your internet connection, there are a few things to keep in mind. Ensure that VPN is not active during your session; this can have a serious impact on performance. You may wish to limit other devices, applications and users accessing your internet connection simultaneously; streaming lectures and online meetings require about 2.0Mb/sec to operate well. You may wish to test your internet speed and ensure that the issues are not related to your personal internet connection. If you are unable to resolve your home connection issues, you may wish to explore other connection options. As a final idea, many computer labs and our campus wifi are still open and available on campus and can be thoughtfully used in a way that honors social distancing.
Prepare to use Canvas, our learning management system, as well as Zoom, OSU’s web-conference tool. These tools are already available to all students and you likely have experience with them from previous classes. If you need assistance, please contact the Community Network Service Desk at 541-737-8787 or visit this support website. You can also check out the student tips for Zoom.
OSU recommends the use of Canvas and Zoom for remote teaching delivery. See information aboutusing these tools. For general technology and resources, see the Keep Working page. If you have specialized or unique software that you use in your classes, or if you need help with these tools, please contact your local IT support team or contact the Service Desk (541-737-8787) for assistance.
Non-emergency phone: 541-737-7211
Oregon Health Authority: Dial 211
If you think you have been exposed to COVID-19 and have symptoms, stay home; avoid close contact with others; and contact your health care provider, Student Health Services, or an emergency medical care provider.